How we used to communicate
Many people when they first engage an office cleaning service have reservations on how they will communicate with their cleaning supplier? And want answers to questions such as: .
- Will the cleaners turn up when they say they will?
- Will they perform the agreed tasks?
- Who are the people who are actually carrying out the cleaning?
I can sum up all these questions in one. How do we, the client, know you are going to do what you say you’re going to do?
In the past, communication would be via a sign-in book. Placed somewhere in the building that the cleaner would sign as they arrived and left. Or maybe a supervisor who would turn up each week to check on the standard of the work. Maybe you never communicate with anyone from your cleaning supplier for weeks or months on end.
Here at NRE Cleaning Services, utilising today’s technologies we can give you greater and immediate ways to communicate with your office cleaning supplier. We find this technology gives greater assurance to our cleaning clients, and ensures we will be accountable at all times.
freshOps – our powerful communication tool
freshOps is a software system that we use to track staff and task completion whilst on a client’s premises. We can also be use the system to communicate with the client if any issues or extra tasks are required.
– We either place tags at the entrance to a building and staff ‘tap on’ with their phones, or use gps from the cleaners mobile phone.
This then logs when they have arrived and gives them the task list for the building. They then follow this task list, which even includes videos or step-by-step instructions on how to complete their assignments.
– We carryout cleaning of the premises.
Upon completion of each task, the app requires that the cleaner highlights a tick box. And fill in a comments section which records such things as how the job went if they need extra consumables with any extra tasks they may have completed or even reasons for going overtime on the job.
– We then log off the job when all the tasks have been completed.
The exciting bit – what our clients can access
The exciting bit for you, our clients, is that you can access all this information through a client’s portal.
Through this portal, you can see which cleaners were on their premises, when they arrived and left and what tasks they completed.
If there happens to be a problem, you can check into the system you can see if these tasks were highlighted as completed. If for example, it hasn’t been, you can look in the comments section and see the reason why not. OR you can quickly communicate to us the problem, which we can speedily remedy.
One of the cool things about it is is that all this accountability is that you can also check into the system to see what is occurring on your premises out in real-time. Which cannot make it an any quicker way of communicating.
And surely you do not want to mess up your evening watching the cleaners working?
Communicate with your office cleaning supplier….the better way?
So if you want to know more about ways how we are being accountable to our customers, or information about the technologies we use, please don’t hesitate to contact NRE Cleaning Services and we will be more than happy to show you how communication is our number one tool to keeping you office clean.